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PROGRAM ASSESSMENT SUMMARY |
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Admissions & Records |
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FUNCTION |
RELATED SERVICE |
SERVICE AREA OUTCOME/ |
ASSESSMENT METHOD |
Date |
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ACTIVITIES |
STUDENT LEARNING OUTCOME |
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Assessed |
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1. Application process and determination of
residency |
On line
applications |
SAO:
Students are able to complete the application easily and accurately. |
Count
of applications |
on-going |
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In person
applications |
Xap monthly
customer service report. |
monthly |
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Mail-in applications |
Districtwide
Student Survey |
Spring 2005 |
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Staff feedback (office meeting
minutes). |
on-going |
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2. Student Registration |
Telephone , online, and
in-person registration. |
SAO: Students can easily
register . |
POS Student Survey |
2003 |
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Provide multiple notifications
to students of their priority registration appointments |
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Districtwide Student Survey |
Spring 2005 |
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Telephone help line. |
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3. Provide clear and complete information
about office procedures, dead-line dates, and regulations.
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Keep updated
office manual |
SAO: Student have
access to clear and accurate A&R deadlines and procedural information. |
Semester
preregistration inter-office planning meeting. |
3/2/2006 |
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Keep updated
semester calendars. |
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Update schedule
of classes every semester |
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A&R staff preregistration
planning meetings. |
3/17/06 and 3/34/06 and 4/28/06 |
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Update Catalog every year |
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Update web site on a regular
basis |
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4. Transcripts & Verification of
enrollment |
Transcripts and verifications
are mailed within 10 working days. |
SAO: Accurate
transcripts and verifications are sent within the stated timeframe. |
Number of refunds for late
service (cash register receipts). |
on-going |
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Emergency transcript and
verifications are available on the spot or mailed within 2 working days. |
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5. Elgibility for graduation, certification
and IGETC, & Pierce certificates. |
Petitions for grad, cert and
IGETC are received and processed . |
SAO: Students have access to
clear and accurate A&R deadline and procedural information. |
Survey of UC and CSU transcript
evaluators |
June 2006 |
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Students are notified of
outstanding requirements |
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Diplomas and certs are availabe
within three months of last semester. |
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Admissions & Records |
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FUNCTION |
RELATED SERVICE |
SERVICE AREA OUTCOME/ |
ASSESSMENT METHOD |
Date |
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ACTIVITIES |
STUDENT LEARNING OUTCOME |
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Assessed |
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6. Collect & store student and class
records & make them accessible to staff. |
Image required documents |
SAO: Comply with State and
district regulations for storage of course and student records. |
Document Imaging Log |
Spring 2006 |
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7. Process student petitions. |
Review
petitions. |
SAO:
Timely and accurate responses to students who file petitions. |
Daily
review and count of petitions |
Feb-05 |
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Adjust student records a
required. |
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Notify students of results |
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